Here are some tips to keep in mind when working with a QKR store manager:
The store manager reported the following key concerns related to the system: qkr store manager help hot
Please prioritize:
| Level | Support Tier | Resolution Time | What They Do | | :--- | :--- | :--- | :--- | | | Hotline Agent | < 15 min | Restart services, clear cache, reset employee PINs | | Tier 2 | Senior Technical Support | 1 – 4 hours | Restore database backups, force-sync POS, rollback updates | | Tier 3 | Engineering (DevOps) | 24 – 48 hours | Patch code, investigate data corruption, API fixes | Here are some tips to keep in mind
When you call, you will be asked for your Store Manager ID (a 7-digit alphanumeric code located in the bottom-right corner of your QKR admin dashboard). Have this ready before dialing. Without it, the automated system will route you to general customer service, which cannot fix manager-level issues. 15 min | Restart services