: It serves as the primary workspace where agents log in, view lead information, and control call states (e.g., Dial, Hangup, Park, Transfer).

CREATE TABLE IF NOT EXISTS agc_agent_score ( user_id INT PRIMARY KEY, agent_name VARCHAR(50), skill_score DECIMAL(5,2) DEFAULT 50.00, avg_talk_time INT DEFAULT 0, last_update DATETIME DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP );

This example is highly simplified and not directly applicable to AGC in Vicidial or any real-world scenario without significant context and additional code for actual audio processing and integration.

$audioOutput = $ffmpeg ->open('output.mp3') ->getFormat() ->getAudioStreams() ->first();

<?php /** * AGC Dynamic Priority Rebalancer for Vicidial * Call this script periodically (every 10-30 sec) via crontab or vicidial.php hook */

The agc folder also contains api.php , which enables remote control of the agent's screen for tasks such as: