If you need more specific help, share your phone model and your carrier, and I can point you in the right direction.
Try contacting your original carrier first (e.g., T-Mobile, AT&T, Cricket, Metro by T-Mobile). They are required by law to unlock eligible devices. motorola network unlock tool link
If your carrier provides a "subsidy password" or network unlock PIN, follow these steps: Retrieve your IMEI on your phone's keypad to see your 15-digit IMEI number. Insert a New SIM If you need more specific help, share your
Motorola strongly advises against using unofficial software modification tools as they can compromise device security and void warranties . How to Find Your IMEI If you need more specific help