Understanding Exclusive (Fixed) vs. Shared (Concurrent) Licensing
: As they grew, they hired three part-time interns for the night shift. Because the licenses were exclusive to the daytime staff, the interns couldn't log in without someone else being manually removed from the system. The "Aha!" Moment service desk licence exclusive
Modern service desks use AI for "Shift-Left" strategies—resolving issues before they reach a human. These automated resolvers are almost always exclusive to top-tier licenses. Understanding Exclusive (Fixed) vs