This is the most critical section. The questions here depend heavily on whether the role focuses on (the modern, cloud-native platform) or PureEngage (the legacy on-premise/enterprise platform).
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If you are applying for a job at Genesys or a company using their systems, you will likely encounter the Graduate Reasoning Test (GRT1) General Reasoning Test (GRT2) This is the most critical section
a) Reserved – agent is ringing b) Ready – agent available c) Rejected – agent refused d) Routed – call connected genesys online test questions